Refund policy

Returns & Refunds Policy

Change of Mind

Please choose your items carefully. In accordance with the Australian Competition & Consumer Commission (ACCC), we do not offer returns, exchanges, or refunds for changes of mind. This includes situations where an item does not fit the way you expected or if you have simply changed your decision. All apparel sales are final.

Damages, Defects, & Order Errors

We want to ensure you receive your items in perfect condition. Please inspect your order immediately upon arrival. You are legally entitled to a replacement or refund under the Australian Consumer Law if the item is:

  • Defective or faulty
  • Damaged during transit
  • The wrong item entirely

If you experience any of these issues, contact us straight away at winterbound.official@gmail.com with your order number and photos of the problem so we can evaluate it and make it right. Do not send items back to us without contacting our support team first.

Print-on-Demand Items

Some products in our store are made to order through our print-on-demand manufacturing partner. Because these items are produced individually per order rather than held in stock, the following applies:

  • If a print-on-demand item arrives misprinted, damaged, or defective, please contact us within 30 days of delivery with your order number and clear photos.
  • Claims made after 30 days may not be eligible for replacement or refund, as this falls outside our manufacturing partner's claim window.
  • All other terms under "Damages, Defects, & Order Errors" above also apply to print-on-demand items.

Production & Shipping Times

  • In-stock items ship within [X] business days of order confirmation.
  • Print-on-demand items are made to order and typically require [X] business days for production, in addition to standard delivery time. Estimated delivery windows will be shown at checkout.

Order Cancellations

Orders may be cancelled for a full refund only if production has not yet begun. Once an item has entered production, it cannot be cancelled, exchanged, or refunded for change of mind.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason under EU compliance laws. To qualify, your item must be unworn, unused, with original tags intact, and in its original packaging. You will also need to provide your proof of purchase.

International Customers

Customers ordering from outside Australia and the European Union may be entitled to additional rights under their own local consumer protection laws. This policy does not limit any such rights.

Approved Refunds

If a refund is legally required and approved by our team following an inspection, it will be automatically processed back to your original payment method within 10 business days. Please note that banks and financial providers may take additional time to clear and post the funds to your account.