Shipping policy

Shipping Policy

In-Stock Items

We partner with Australia Post for shipments of our in-stock, warehouse-held items. While processing and dispatch from our warehouse typically takes 1-2 days, Australia Post provides their own estimated shipping and it is not guaranteed.

Australia Shipping
There is free shipping Australia wide, with a $10 AUD fee for express shipping.

International Shipping
International shipping has a flat rate of $25 AUD. Customers are responsible for paying any fees or taxes such as import taxes, customs fees or anything similar from the destination country.

Print-on-Demand Items

Some products in our store are made to order through our print-on-demand manufacturing partner and are produced and shipped independently of our in-stock items.

  • These items are printed and shipped by our manufacturing partner's production facilities, which may be located overseas, and may be delivered by a different carrier than Australia Post.
  • Estimated delivery windows and shipping costs for print-on-demand items are shown at checkout and may differ from our standard Australia Post rates above.
  • If your order includes both in-stock and print-on-demand items, they will be shipped separately in multiple packages, each with its own tracking number.

Lost or Damaged Packages

In-stock items: If your tracking status shows "Delivered" but you cannot locate your package, or if your item arrives damaged, please notify us within 3 business days. We will immediately lodge an enquiry with Australia Post on your behalf to resolve the issue as quickly as possible.

Print-on-demand items: If your tracking status shows "Delivered" but you cannot locate your package, or if your item arrives damaged, please notify us within 30 days of the delivery date with your order number and photos where applicable, so we can lodge a claim with our manufacturing partner on your behalf.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice a mistake, contact us immediately. Once an order has been dispatched, we cannot change the delivery address. This applies to both in-stock and print-on-demand items — for print-on-demand orders, production may begin very shortly after the order is placed, so please contact us as soon as possible.

If a package is returned to us due to an incorrect address, the customer will be responsible for the re-shipping fees to mail the item a second time. For print-on-demand items, a re-shipment may also require a new production run, which the customer will be responsible for covering.